Everyone is on social media these days, including businesses and their customers. This creates a natural — or shall we say virtual — nexus for companies to field questions, comments and complaints from ...
You’d be hard-pressed to find a business that doesn’t value its customers, but tough times put many things into perspective. As companies have adjusted to operating during the COVID-19 pandemic and the ...
... company — including customerservice. Many business owners perceive customer service as a fairly cut-and-dried affair. Customers call, you answer their questions or solve their problems — and life goes ...
Just about every business intends to provide world-class customerservice. And though many claim their customer service is exceptional, very few can back up that assertion. After all, once a company has ...
When creating or updating your strategic plan, you might be tempted to focus on innovative products or services, new geographic locations, or technological upgrades. But, what about your customers? Particularly ...
A technician at a mobility equipment supplier was servicing the motorized wheelchair of a long-time customer and noticed it was a brand-new model. “Where did you buy the chair?” he asked the customer. ...
When a business is launched, its owners typically welcome every customer through the door with a sigh of relief. But after the company has established itself, those same owners might start looking at their ...
... tough calls. You might have long-time customers to whom you provide certain services that just aren’t substantially profitable anymore. If it’s getting to the point where your company might start losing ...
“We love our customers!” Every business owner says it. But all customers aren’t created equal, and it’s in your strategic interest to know which customers are really strengthening your bottom line and ...
... because, if you don’t know it, you could be losing out on profit potential. Although you have to focus on your strengths and not get too far afield, your customers may be crying out for a new product ...
... or other means to automate customerservice. There’s no harm in letting your imagination run wild. Think about what types of content and knowledge AI could create for your company that, in years previous, ...
... other pillars of sales enablement as well. One is content. Under their programs, many companies build a library of materials that features items such as: Books and articles on best practices, Customer ...
... participation in social functions, for example as a host or hostess, isn’t enough to establish a business purpose. That is, if his or her purpose is to establish general goodwill for customers or associates, ...
... a generalized approach to marketing could leave key customers and optimal prospects feeling like they’re receiving vague messages from a provider that doesn’t really know them. That’s where account-based ...
... you might want to first survey customers to determine whether the upgrade would really improve their experience. Prequalified vendors When buying software, businesses often focus more on price and ...
... scrutinize mission-critical functions such as technological obsolescence, supply chain operations, procurement processes, customer response times, and product or service distribution speed. They may even ...
... Here are some big-picture ways to reinvigorate your company’s sales efforts heading into the new year. Review territories and customers A good way to start is by reassessing your sales territories. ...
... put yourself in a better position to succeed is to diversify your approaches, so you’re not limited to a single method by which salespeople interact with customers. Have you ever considered value-based ...
... into how to efficiently and effectively run your pipeline. These may differ somewhat depending on your mission and customer base, but common ones include: Average deal size (the sum of total revenue ...
... effective and accurate as possible. Resolve mistakes quickly Many billing problems originate from a gradual deterioration in the quality of products or services. You may be giving customers an excuse ...